Kindness Counts

Everyone you meet is fighting a battle you know nothing about. Be kind. Always.

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Always remember you may not know the circumstances another person is dealing with. An act of kindness, even the smallest and simplest ones, will go much further to improve any situation than almost anything else you can offer.

When dealing with a distraught person, and remember a customer is a person first and foremost, always remember to be at least considerate and that small act of kindness may be the key to resolving the issue at hand … and even if it doesn’t solve the issue you will see that it will have made it much easier to deal with. Give it a try!

Always be kind.

Aspirations

Those at the top of the mountain didn’t fall there.

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Having a goal is as important as what the goal actually is although you must still work towards achieving that goal as it is not going to just happen because you want it to.

Much like Mallory said when he looked at Mount Everest, sometimes a goal is just because it’s there and often times not something you get done on your own. Always remember those who helped you climb the mountains of your goals as they deserve the recognition as much as you deserve to enjoy your achievement.

Even Angry Customers Offer Benefits

The eyes of a vengeful man miss few details he can turn to advantage.

“Robinton” in the novel Dragonquest by Anne McCaffery

Angry and disgruntled customers are often times the most observant and critical. Ideally, you can take what they are saying and make use of their feedback to recognize and fix issues they are reporting. Aside from correcting problems and concerns these updates may also turn the tide in the customer’s view of your product offering.