Categories
Forward Facing

All Roads Do Lead To Rome

Never give up! It’s a rather simple philosophy to consider and follow. If you have a goal you want to reach you simply must keep trying to reach it. Now, obviously, this does not mean you will reach it because it’s your goal only that you must focus on getting to it.

Sometimes goals are really easy and sometimes goals are near impossible although no matter the case it is still a goal and something to focus on.

Do you want to help people? Make the effort to learn what they need help with and share that knowledge to provide the assistance they need.

Do you want to write something? A book? A play? A piece of software? Put pen to paper, as they say, and start writing.

One of the biggest challenges of achieving one’s goals is not so much in setting ones that can be met (it’s often time better to set goals just beyond that point), it’s the whole point of getting started! If you never take that first step you will never finish the trip.

The greatest journey’s in life all begin with its first step … and sometimes that first step might not be the right direction although that’s OK, there’s nothing to say you cannot change directions mid-course. Just focus on the goals you have set and keep looking forward to achieving them. Follow the paths that will lead you to there and don’t worry if those paths are not the one everyone else has taken.

We are all individuals and each in their own right has to follow the best path for themselves.

… and just like customers are all individuals, sometimes you may have to lead them down a different path for them to see the same answers others have found already.

Categories
Uncategorized

Walk Through Open Doors

Life opens up opportunities to you, and you either take them or you stay afraid of taking them.

Jim Carrey

There may be times when a door appears to have closed in front of you and perhaps that opportunity has passed you by? Have you ever considered that the door is only closed, it’s not locked.

Opportunity may have knocked on your door and you did not answer although there is nothing to say you cannot walk up to opportunity’s door and knock on it yourself.

If you are not willing to take that chance, be bold, step up, then you may be missing those opportunities in your life that will change it forever.

Sometimes you may have to make those opportunities for yourself and other times they will be just there for you to seize upon but no matter the case you still have to not be afraid of taking that chance and adventuring out into the unknown.

Find that opportunity to grow, to share, to learn!

Also keep in mind, when looking or finding these opportunities, do you want to look back and ask yourself… what if?

Categories
Team

Support Needs Support

Service and support should not just be for front-facing interactions with customers it must also be for those that provide this front-facing communication.

It is vitally important to take the time and spend the energy to care for your own team’s needs and requirements which in turn will allow them to continue and improve in how they provide the service and support your customer deserves and needs.

On-boarding and training are not just some catchwords to bandy about the office space. The company must focus on actually providing an on-boarding process and ensuring training is at least at a minimum standard for the support team member to understand what they do not know.

Knowing what you don’t know is a great starting point to improvement and although you will never truly know what you don’t know it will become less over time as you continue to provide and receive the appropriate training to do the job well.

This is not necessarily something only in the purview of customer care teams it can happen in any role although some of the most common places to find this are in support focused roles.

Also to note, most providers of customer care and support need to know that it is OK not to have the answer immediately. They also need to know where best to look for the answer as the case may be.

On-boarding is often one of the best cornerstones when it comes to providing a basis to finding answers and it often leads to pointing out potential gaps in a company’s internal support systems as well as external support services.

Ongoing training will fill these gaps and in so doing so can only improve the company, its support team, its product offering … and ultimately its customer’s approval rating.

Support is a lynchpin to greatness in moving a company forward. The team that provides it should be recognized and offered any and all assistance to continually improve and strive for more.