Remote Support

So it seems we’re all working in “Remote Support” lately, or at least hopefully we’re all working remotely.

Whether you are ordered to “Shelter in place”, or “Self-isolate”, or just trying to stay safe and healthy for any reason, working remotely is still a real thing and something for all employers to consider more fully going forward once this COVID-19 crisis has been addressed and dealt with.

I’m very much a “Support Advocate” believing in all things that provide support to both internal and external customers.

I know I haven’t been around for the last while, life’s been a bit hectic and things happened… OK, that’s an understatement, SH*T HAPPENED!!! Maybe read that with several underlines and few more exclamation points.

I’ve been fortunate to already be familiar with remote work and even more fortunate to be involved with an organization and team that are able and willing to help those trying to address this COVID-19 issue.

Although likely to be sporadic, look for upcoming posts about working remotely and dealing with less human contact than what you have been used to. For a bit of backstory, I’m coming from 25 years of direct customer service management to working online only in various customer experience channels for the last seven years. I’ll share what I’ve seen and done — hopefully, it will help.