Perhaps more a timely phrase with the current work environments being seen at the time of this writing although ultimately this really holds true no matter the case.
“Everything will be OK”
When working remotely or just providing support in general, one of the key elements you should be striving for is having your customer feel that all is well and things are just going to work out.
This also applies to yourself. You are your first customer of the day every day. You need to make certain you are in a good headspace to do your work. Remember, a smile goes a long way to helping someone feel better about their current concerns.
Start every conversation with a smile on your face and treat the conversation as though it was the first one of the day. This shows through to the customer, this also lets you shake off the earlier events of the day and give your best efforts towards the customer you are currently working with.
Vive les Québécois for this reminder.